Return & Refund Policy – 30-Day Satisfaction Guarantee

We use a remote resolution process – no expensive international return shipping required.

1. 30-Day Window

You may request a resolution for any reason within 30 days of receiving your order.

2. Non-Quality Issues (Changed Mind)

• Contact us at support@h2health.care within 30 days
• Provide a photo or short video showing the product condition
• Resolution: 50% partial refund – you do not need to return the item

3. Quality Issues / Damage / Defects

• Contact us at support@h2health.care within 30 days
• Provide photo or video evidence
• Resolution: 100% full refund or free replacement – no return required

4. Consumables

Opened or used consumables (bath tablets, filters) cannot be refunded for hygiene reasons.

5. How to Start a Request

Email: support@h2health.care with your Order Number.

6. Processing Time

Refunds processed within 5-7 business days after approval.